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Shipping / Returns / Privacy

 

SHIPPING: 

Most in-stock items are shipped within 2 business days. You will be notified if an item is out of stock.

Domestic rates:

  • Free Shipping: USPS First Class Mail (typically 5-7 business days)
  • Priority Shipping: USPS Priority (typically 2-5 business days) = $6.00
  • Express: USPS Priority Mail Express (ships within 24hrs via Overnight Express) = $24
  • Same Day / On Demand Delivery: Postmates courier service will pick up and deliver your purchase within hours. Only available in the Miami, FL area. If you are eligible, the option will appear during checkout. Rates are calculated by Postmates based on distance and demand.

International rates:

  • Standard International: USPS First Class International // typically takes 8-10 business days (not guaranteed) - $22 
  • Fedex International Express (with tracking): Fedex Priority International Express // typically takes 3-5 business days (not guaranteed) - $42

** Please note: it is the sole responsibility of the customer to know & understand the customs laws, taxes, & restrictions of their home country. Luxe Cartel will not be responsible for shipping costs incurred for items rejected by customs, or for the reimbursement of any applicable taxes or fees by countries outside the U.S.

Missing Packages: 

Should your order be lost or delayed during shipment at the fault of the US Postal Service or FedEx, we will contact them on your behalf to file a claim and help them to (hopefully!) locate your package. However, the customer assumes ultimate responsibility for any loss, or damage of items after they leave our warehouse – no refunds will be issued in this case. 

 

RETURNS:

If you are unsatisfied with your purchase, we will gladly accept returns within 30 days of the initial transaction (unless previously specified as "final sale"). Simply mail the items to the address below, and include the original packing slip indicating your name and order #. You will be responsible for returning shipping costs.

  • Items must be postmarked within 30 days of the purchase date.
  • Merchandise must be unworn, unsoiled, and unwashed.
  • Sanitary strips, manufacturers tags, hangtags and all other accessories must be in tact.
  • Shipping costs are non refundable.
  • We do not offer return shipping labels at this time.
  • We suggest purchasing tracking and insurance as we can not be held responsible for returns that are lost or damaged during transit.
  • If your item arrives damaged or problematic in any way please email us immediately at info@shopluxecartel.com

     Refunds (if applicable): Once your return is received, inspected, and approved, a credit will automatically be applied to your original method of payment (less cost of shipping.) 

    – Exchanges (if applicable): We will gladly exchange any purchase for one of equal or lesser value, provided that the desired item(s) are in stock. However, we recommend that instead you order the new items, and return the old ones for a full refund. 

     

    PLEASE MAIL RETURNS / EXCHANGES TO:

    Luxe Cartel
    607 W 47th Street
    Miami Beach, FL 33140

     

     

    PRIVACY STATEMENT:

    SECTION 1 - PERSONAL INFORMATION

    This Privacy Policy describes how we collect such information, how we use it and to whom and under what circumstances we may disclose it. Personal Information includes, but is not limited to, your name, postal address, zip or postal code, email address, telephone number, date of birth, payment information, demographic information, details on items purchased, and other information you choose to provide us (“Personal Information”). The Personal Information we collect is stored and/or controlled by Luxe Cartel Inc. in Miami Beach, FL, USA and/or the relevant local corporate affiliate(s).

    We may share and use your Personal Information with our parent, subsidiary and affiliate entities for use in connection with their websites and their services. We may share your Personal Information with third parties for their direct marketing purposes as further described below. By accessing any of our Sites, you signify your consent to the collection, use, and disclosure of your Personal Information, Site Usage Information, and any other information mentioned herein, in the manner provided in this Privacy Policy.

    If you are subject to the jurisdiction of the European Union, please see our General Data Protection Regulation (GDPR) Personal Data Notice HERE .

    SECTION 2 – INFORMATION YOU PROVIDE TO US

    We (or our service providers) collect information from you when you: (1) purchase products from us on our Sites; (2) create an account with us (the “Account”), or otherwise sign up for a service or feature; (3) complete a survey; (4) participate in a sweepstakes, contest or other promotion; (5) communicate with us via third-party social media sites; (6) apply for a job with us; or (7) contact us, or otherwise communicate with us or provide information to us in any way.

    In some cases, you may provide information to us about another person, such as when you purchase a gift card for someone and request that we deliver it to that person, when you share Site content or send a message to a friend through a Site or otherwise, or when you decide to ship products you purchase to someone else. In such cases, you represent that you have the authorization of such person to provide us with such information.

    We may combine your (and others’) information that we’ve collected from you (or others) with information we may receive from other sources, such as third-party social media platforms (e.g., when you choose to log in to our Sites through a third-party social media platform, subject to your actions and settings thereon), address update services and co-promotion partners. By accessing any of our Sites, you signify your consent to the above collection of your Personal Information.

    When you are creating an Account for the first time on a Site with an email address that you have previously provided to us in another circumstance (e.g., when signing up for our emails, by entering one of our sweepstakes or other promotions), we may recognize that email address and, once you have completed the account set-up process, you may be able to see your contact information already included in your new online Account. This happens because we have recognized your email address and, for your convenience, have added your information to your Account.

    If you do not want us to collect your Personal Information, please do not provide it to us. You can update your information or change marketing and subscription settings by accessing your Account via the Sites.

    SECTION 3 – THIRD PARTY SERVICE PROVIDER ADS

    We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other Sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

    SECTION 4 – SITE INFORMATION & OTHER INFORMATION COLLECTED AUTOMATICALLY

    As part of the standard operation of our Site, certain information is collected automatically or passively from or about you in connection with your visit to the Site. Our servers may automatically gather some of the Site Usage Information (as defined below), or we (or our service providers) may use cookies and other tracking technologies to collect and track such information.

    Site Usage Information includes, but is not limited to: (i) your browser type, device type, carrier (if applicable), device address, operating system, operating system address, IP address and the domain name from which you accessed a Site; (ii) information about your region, continent, country, city, zip code, time zone, and general location; and (iii) information about your browsing activities on and through a Site (also known as “Click Stream” data), such as (a) the date and time you visit one of the Sites, (b) the areas or pages of a Site that you visit, (c) the amount of time you spend viewing a Site or specific areas of a Site, (d) the number of times you return to a Site or a specific area of a Site, (e) the web sites or pages you visited prior to visiting a Site, (f) the websites or pages you visit after you leave a Site; (g) searches you have performed on a Site and on other websites that led you to our Sites; (h) social plug-ins with which you have interacted on our Sites; and (j) other similar Site usage data (collectively, the “Site Usage Information”).

    We consider this Site Usage Information, on its own, to be non-personal in nature, unless determined otherwise by applicable law. However, we may combine Site Usage Information about you with Personal Information about you, and we would consider the combined information to be “personally identifiable” or Personal Information for the purposes of this Privacy Policy.

    SECTION 5 – BROWSER DO-NOT-TRACK SIGNALS

    Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time, we do not modify your experience based on whether such a signal is broadcast. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.org.

    SECTION 6 – COOKIES & OTHER TRACKING TECHNOLOGIES

    We and our service providers may use cookies, pixel tags, web beacons, Adobe Flash Technology and other similar technologies, which allow us to, among other things, optimize our Sites and to understand traffic and usage patterns. Additionally, if the settings on your location-aware devise allow us to receive geo-location data or information, we may collect that information automatically.

    A Cookie is a small data file that is sent to your web browser and placed on your computer or device when you access a website. Cookies allow parties (including us, our service providers and others) to: (i) track your activities on the Sites, (ii) track clicks, purchases and conversion; (iii) recognize your computer or device so that you are able to save your preference and stay logged in to the Sites without having to re-enter your Account credentials; (iv) deliver customized content, messages and advertising to you; (v) preserve the contents of your shopping cart; (vi) and otherwise enhance and personalize your experience on the Sites. If you do not want information collected through the use of cookies, most devices allow you to decline the use of cookies. We recommend that you leave cookies turned on because if you elect not to allow them, you may not be able to use or to enjoy all of the services and features of the Sites.

    We may use third party web analytics services, such as Google Analytics and Adobe services, to help us track and analyze the use of our Site and to measure the effectiveness of our advertising, Site content, and communications. These service providers’ tools, including, for example, cookies, tags and web beacons, help us to gain this understanding.

    SECTION 7 – INFORMATION USE

    We may use the information we collect from and about you (including both Personal Information and Site Usage Information) for a variety of purposes, including but not limited to the following:

    (i) To fulfill your requests for products and services and to keep you informed about your orders; (ii) to provide you with targeted offers and advertising on and at the Sites; (iii) subject to your communications preferences and, where required by applicable law, subject to your consent, to contact you (via postal mail, email and the like) with promotional materials about us, our products, our services and our events, as well as about select partners; (iv) to contact you when necessary or appropriate; where appropriate, for market research and to review and improve our merchandise selections, customer service, online and offline operations and overall shopping experience; (v) to protect the security or integrity of the Sites and our business; (vi) and otherwise, with your permission or as permitted by law.

    If you provide us with information about another person (as described above in the “Information You Provide To Us” section), where permitted by applicable law, we use that information to fulfill your requests and treat such information in accordance with this Privacy Policy.

    We (and our service providers) also analyze and use Site Usage Information and information collected through cookies, web beacons and other tracking technologies, alone and in combination with Personal Information, to assess the behavior of our users, to measure the interest in and use of the Sites and communications, and to customize the Sites and our communications with you. We do this both on an individual basis and in the aggregate.

    SECTION 8 – DISCLOSURE

    We may disclose information we collect (including Site Usage Information and Personal Information) in the following ways, to the extent permitted by law:

      • To our service providers and suppliers, who collect or use such information for us or on our behalf (such as website or database hosting companies, address list hosting companies, email service providers, analytics companies, distribution companies, fulfillment companies, and other similar entities that help us to operate the Site and/or provide functionality, content and services);
      • As necessary, if we believe that there has been a violation of the Sites’ Terms of Use 
      • To respond to subpoenas or other judicial processes, or to provide information as requested by law;
      • In the event that Luxe Cartel or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, consolidation, bankruptcy, liquidation or other similar corporate reorganization, where your information may be one of the transferred assets;
      • To third party marketers, as permitted by law;
      • When you contribute to a social, community or other publicly available area or feature of the Sites, the information and content that you post may be made available to the general public, depending on your settings (which is why we recommend that you do not submit or post any sensitive Personal Information, such as your full name, home address, phone number or other information that would enable others to contact or locate you); and
      • As otherwise, with your permission or as permitted by law.

    Content and information that you submit on or through Facebook, Twitter, Instagram, Tumblr and other third-party platforms may appear on the Site through feeds from and other interfaces with those platforms. We are not responsible for the information, content and/or privacy practices of any such third-party platforms. Your activity with these platforms is governed by the privacy policies of the companies that provide them.

    SECTION 9 - SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment:
    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

    SECTION 10 - THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 


    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 


    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

    Links
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
    Google analytics: 
    Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

    SECTION 11 - CHANGES TO THIS PRIVACY POLICY


    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at null or by mail at 

    Luxe Cartel
    [Re: Privacy Compliance Officer] 
    [607 W 47th Street, Miami Beach, FL 33140]
    ----

     




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