Shipping + Returns + Privacy

SHIPPING:

Please allow one business day for processing, then refer to the below charts for shipping times. You will be notified if an item is out of stock.

Domestic Shipping Rates (USA):

International Shipping Rates (Rest of World):

** Please note: it is the sole responsibility of the customer to know & understand the customs laws, taxes, & restrictions of their home country. Luxe Cartel will not be responsible for shipping costs incurred for items rejected by customs, or for the reimbursement of any applicable taxes or fees by countries outside the U.S.

Missing Packages:

Should your order be lost or delayed during shipment at the fault of the US Postal Service or FedEx, we will contact them on your behalf to file a claim and help them to (hopefully) locate your package. All packages are insured, however claims cannot be filed until the carrier indicates the item was a.) not delivered, and b.) cannot be recovered. The customer assumes ultimate responsibility for any loss, or damage of items after delivery.

RETURNS & EXCHANGES (USA):

If you are unsatisfied with your purchase for any reason, we offer free returns within 30 days of the initial transaction. All merchandise is eligible for return with the exception of a select few styles – these styles are specifically designated 'FINAL SALE' styles and are marked with a Final Sale tag on the product page.

Please submit your RMA request here:

Start My Return

• Items must be postmarked within 30 days of the purchase date.
• Merchandise must be unworn, unsoiled, and unwashed.
• Sanitary strips, manufacturers tags, hangtags and all other accessories must be in tact. (We reserve the right to adjust or reject your refund if your return arrives in a condition which does not meet our returns policy.)
• Original shipping costs are non refundable.
• If your order arrives damaged or defective in any way please email us immediately at info@shopluxecartel.com

Refunds (if applicable): Please submit your RMA Request via the 'Start My Return' button above. Once approved, pack and ship your return using the label provided. Refunds will be issued within 5-7 days of your return being received at our warehouse. A full refund will automatically be applied to your original method of payment.

Store Credits: Please submit your RMA Request via the 'Start My Return' button above. Once approved, pack and ship your return using the label provided. Store credits will be issued via an e-gift card within 1-2 days of your return being received at our warehouse. 

Exchanges: If you'd like to make an exchange for size, you can do that seamlessly using the button above (assuming we have your new size in stock). For all other exchanges, we encourage you to instead place a new order immediately, and send the original order back for a full refund using the 'Start My Return' button above. This is because we do not want items to sell out while returns are in transit. 

RETURNS & EXCHANGES (INTERNATIONAL):

If you are unsatisfied with your purchase, we will gladly accept returns within 30 days of the initial transaction (unless previously specified as "final sale").

Please submit your RMA request here:

Start My Return

• Items must be postmarked within 30 days of the purchase date.
• Merchandise must be unworn, unsoiled, and unwashed.
• Sanitary strips, manufacturers tags, hangtags and all other accessories must be in tact. We reserve the right to adjust or reject your refund if your return arrives in a condition which does not meet our returns policy.
• Original shipping costs are non refundable.
• If your order arrives damaged or defective in any way please email us immediately at info@shopluxecartel.com